Help & FAQ

1. How can I contact Tiniboo customer support?

- You can reach our customer support team by emailing us at support@tiniboo.com.

2. How long does it take to process and ship an order?

- We typically process orders within 2-4 business days. Shipping times vary depending on your location and chosen shipping method. You can find more information about shipping in our Delivery Information section.

3. What payment methods do you accept?

- We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for your convenience.

4. What is your return and exchange policy?

- For all customized pieces we do not offer a return or exchange policy as these items were personalized to your liking. If a mistake was made on our end we will send a new item to you! For all items that are purchase without a personalization, we offer a 7 day return/exchange for a full refund. 

5. How can I track my order?

- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. If you have any issues with tracking your order, please contact our customer support team.

6. Are there any promotions or discounts available?

- We frequently offer promotions and discounts. Stay updated on our latest offers by subscribing to our newsletter or following us on social media. You can also check our website for any ongoing promotions or sales.

7. How do I care for Tiniboo products?

- All blankets, towels, burp cloths and bibs should be washed on a cold delicate cycle. Tumble Dry Low or Hang Dry. All bags can be washed as well on a cold delicate cycle but should not go in the dryer. 

 

 

We hope this Help and FAQ section provides you with the necessary information. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.